This website, www.ctecoltd.co.uk (the “Site”), is owned and operated by CT ECO LTD, a company registered in England and Wales with company number 12528640. Our registered office is located at 58 Station Road, Llangennech, Llanelli, Wales, SA14 8UE. In this Privacy Policy, references to “we,” “us,” or “our” mean CT ECO LTD.

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information. By using our Site or providing your information to us, you agree to the practices described in this policy.

Information We Collect

We may collect personal information about you in several ways, including:

• Directly from you: For example, when you complete forms, submit inquiries, or contact us.
• Automatically via the Site: Such as details about your device, browser type, IP address, and browsing activity through cookies (see “Cookies” below).

The types of personal information we may collect include:

• Your name, email address, postal address, and contact details.
• Records of any communication or correspondence you’ve had with us.
• Information about your use of our Site, including pages visited and resources accessed.

How We Use Your Information

The personal data we collect may be used for the following purposes:

• To communicate with you: Providing information you’ve requested or responding to your inquiries.
• To improve our services and Site: Ensuring the Site functions effectively and meets user needs.
• For marketing purposes: Sending updates, promotions, or other materials related to our services if you’ve given your consent.

If you do not wish to receive marketing materials, you can opt out at any time by contacting us at info@ctecoltd.co.uk.

Cookies and Internet Usage

Our Site uses cookies to enhance user experience and collect anonymous data about usage patterns. Cookies help us improve our Site by remembering your preferences and measuring how users interact with the content.

When visiting our Site, we may also collect certain technical information, such as your IP address, operating system, and browser type, for system administration purposes. This data is statistical and does not individually identify you.

Data Storage and Security

The data we collect is securely stored on UK-based servers with stringent security measures, including 24/7 monitoring, CCTV, and advanced firewall protection. All data transmitted to our Site is encrypted using SSL (https) technology to safeguard its transit.

While we strive to protect your personal information, no method of data transmission over the internet can be guaranteed as entirely secure. You share information with us at your own risk. Once we receive your data, we implement robust protocols to prevent unauthorised access.

Offline Data Collection

In addition to information collected online, we may also gather personal data through offline interactions, such as by phone, email, or physical documentation. This information may include:

• Your name, email address, and phone number.
• Payment details (e.g., billing information).
• Correspondence records related to the services we provide to you.

We handle offline data with the same level of care as information collected through our Site.

Sharing Your Information

We will not sell or share your personal information with third parties unless:

• You’ve given explicit consent for us to do so.
• It’s necessary to comply with legal obligations, such as anti-money laundering regulations.
• It’s required to provide services through trusted third-party providers (e.g., payment processors or IT service providers).
• Our business is acquired or merged, and your information forms part of the transferred assets.

Any data shared will always be processed in accordance with this Privacy Policy.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time.

If you wish to exercise any of these rights, please contact us at info@ctecoltd.co.uk.

By continuing to use our Site or services, you confirm your agreement with this Privacy Policy. If you do not agree, please refrain from providing us with personal information or using our Site.

Links to External Websites

Our Site may include links to third-party websites. Please note that these websites operate independently, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for legal or regulatory reasons. Please check this page from time to time to ensure you are aware of any updates.

The most recent version of this Privacy Policy is dated 15/01/2025.

Contact Us

If you have any questions, need assistance, or wish to update your personal information, please reach out to us:

• By email: info@ctecoltd.co.uk
• By post: 58 Station Road, Llangennech, Llanelli, Wales, SA14 8UE